The refund policy of Alexonlinepharmacy.com will provide details regarding the service in refunding the amount to our customers on their medication order and focus on their advantages. We do not refund for all medication orders. We have a certain set of procedures for refunding. Our refund policy will explain who can get a refund from our online pharmacy.
Upon your received return product, we will inspect it and send a notification that we have obtained your return product. Also, we will send a notification mail regarding an approval or rejection of your money refund.
If you are eligible, then your refund process will be started and transferred the amount directly to your credit card or genuine payment method within 25 days.
If you do not receive a payment within 1 month, first audit your bank account once again. Thereafter make a call to your credit card organization because it may take some time for them to transfer the money to your bank account even your refund is released and posted on your credit card.
In case if you have tried all those methods and still you have not got a refund, kindly contact our online pharmacy through mail or telephone.
Eligible to get Full Refunds
Kindly note it that refund mode may differ based on the situations. If the refund mode is by Debit or Credit card or Netbanking, then kindly allow 5-8 business days for transferring amount to your account. If there is any delay in this time frame, then we are not responsible because most of the banks will process the refund amount later hence we do not have control over them.
Eligible to get Partial Refunds
In case if you are using some of the pills in a package and returning back some pills due to less effectiveness or not satisfied with it, then there will be a chance for you to get a partial refund. You have to mention this reason in a mail and send it to us as we processed your refund as soon as possible. Your refund will be processed with respect to the remaining pills you ship back to us.
Exceptions to our Refund Policy
For any further queries, you may call us up and speak to our refund department to get clarified on the same.