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Refund policy

The refund policy of our Alex online pharmacy shop USA will provide details regarding the service in refunding the number to our customers on their medication and specialise in their advantages. We don’t refund for all medication orders. we’ve a specific set of procedures for refunding. Our refund policy will explain who can get a refund from our online pharmacy.

Upon your received return product, we are going to inspect it and send a notification that we’ve obtained your return product. Also, we are going to send a notification mail regarding an approval or rejection of your money refund.

If you’re eligible, then your refund process are started and transferred the number on to your mastercard or genuine payment method within 25 days.

If you are doing not receive a payment within 1 month, first audit your checking account another time. Thereafter make a call to your mastercard organization because it should take a while for them to transfer the cash to your checking account even your refund is released and posted on your mastercard.

In case if you have got tried all those methods and still you have got not got a refund, kindly contact our online pharmacy through mail or telephone.

Eligible to get Full Refunds

  • An individual who receives a damaged product
  • The parcel was lost during transit
  • An incorrect dosage of medicines was received
  • The ordered product is flawed or lost during transit
  • The ordered medicine is past the sell-by dateThe ordered medicine is past the date
  • Received wrong quantity of medicines
  • Order package delayed with customs

Kindly note it that refund mode may differ supported the situations. If the refund mode is by Debit or mastercard or Netbanking, then kindly allow 5-8 business days for transferring amount to your account. If there’s any delay during this time-frame, then we aren’t responsible because most of the banks will process the refund amount later hence we don’t have control over them.

Eligible to get Partial Refunds

In case if you’re using a number of the pills in a very package and returning back some pills because of less effectiveness or not satisfied with it, then there’ll be an opportunity for you to induce a partial refund. you have got to say this reason in a very mail and send it to us as we processed your refund as soon as possible. Your refund are processed with relevancy the remaining pills you ship back to us.

Exceptions to our Refund Policy

  • The damage that’s occurred from your side while opening the package, then you’ll not capable to assert a refund.
  • Sale products can not be refunded
  • We exchange the products just in case of you receive varied dosage yet we don’t release a refund for this reason
  • Refund isn’t applicable to the one who requests for a few other pills rather than order medication after the shipment
  • Products should be unused. Used Medicinal products won’t be refunded at any cost. just in case if you are doing not claim a refund within 10 days of your shipment delivery, then your refund won’t be processed
  • People those that stop the Tramadol treatment and needed a refund for his or her medication won’t be welcomed. We don’t refund the number for such cases.

For any more queries, you’ll call us up and speak to our refund department to induce clarified on the identical.

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